title: I paid but my account isn't updating slug: account-not-updating category: troubleshooting order: 2 tags: [payment, pro, badge, update, sync, stripe, troubleshoot] description: After paying for Pro, a quick sign-out / sign-in refresh makes your Pro badge appear immediately. updated: 2026-04-22
If you've just paid but the extension still shows you as a free user, a quick refresh fixes it almost every time.
The 10-second fix
- Click the Pretty Prompt extension icon in your toolbar.
- Sign out.
- Sign back in with the same email you used to pay.
Your Pro badge should appear immediately.
:::note Same thing works for the web app — sign out and back in from app.pretty-prompt.com. Pro access is tied to your account, not your browser. :::
Still stuck?
If the badge still doesn't show up:
- Double-check the email on your receipt matches the email you're signed in with. (Google sign-in can sometimes differ from the email used at checkout.)
- Clear the extension's cache: open
chrome://extensions, click Details on Pretty Prompt, then Clear storage, then sign in again. - Reinstall from the Chrome Web Store.
Get human help
Email help@pretty-prompt.com or open chat support from the web app. We respond quickly and can manually refresh your Pro badge if needed.